Kindly Note :
All transactions in India are subject to an additional layer of security which is called the VBV (Verified by Visa) or MSC (MasterCard Secure Code)
It is mandatory for your card to be enrolled in the same for you to be able to process the card online. If your card or the issuing bank is not enrolled in the process then the transaction cannot be carried out as per the guidelines issues by the Reserve Bank of India.
What is Verified by Visa and/or MasterCard® SecureCode™?
3D Secure is offered by Visa as Verified by Visa, and MasterCard as MasterCard SecureCode. For more information regarding these services, please visit the Verified by Visa and MasterCard SecureCode websites below.
- For the Verified by Visa Overview click here.
- For Verified by Visa Frequently Asked Questions, click here.
- For the MasterCard SecureCode Overview, click here.
- For MasterCard SecureCode Frequently Asked Questions, click here.
Help, my Bank says that they do not see the transaction or they have not blocked it ?
Call agents at the bank, normally, do not have access to failed / declined transaction and hence they are not visible to them on their screens. However the issuing bank normally accepts/declines the transactions.
What can I do now ?
Try an alternate card, its the easiest solution. If you do not have one then you can send us a wire transfer. Details are available here.